Mark and I are on a Princess Cruise ship for the next 12 days. We travel from Southampton, England to Wales, Ireland, Scotland and France.

BIG idea from day one. Tellers should work for tips. There are 2800 people on this big boat. The staff (which is rumored to be around 2000) are flawless in their service. Sid, the waiter in the bar on the Promenade deck already remembers our name!! Big tip coming Sid’s way.

That’s the number one thing members say they love(d) about their credit union. The teller remembered their name. It’s so simple. Modern marketing.